Moving user from active directory service to local user database or vice...
SummaryThe user was moved from directory service to the local user database or vice versa. Outlook 2011 starts to produce error messages.DetailsEWS error messages: EwsOperation.cpp: EWS request...
View ArticleHow do I get the .eml source for an email?
SummaryYou have contacted support regarding a problem, and they have requested the "eml" file or "email source" for a message.DetailsThe email source is easy to obtain with no need to access the mail...
View ArticleUsers folder size is reporting incorrectly in WebAdmin
SummaryA users storage usage is incorrect in WebAdmin compared to what is being reported by the Operating System for that users folder in the store.SolutionThe storage usage for a user is calculated...
View ArticleEmails Dated 2010 are marked as SPAM
This article applies only to versions of KerioMailServer older than 6.7.3 Patch 1.SummarySpamAssassin 3.2.5 used in Kerio MailServer's Spam Filter contains a bug may cause all emails sent in year 2010...
View ArticleActive Directory/LDAP error: Unable to search in dc=example,dc=domain,dc=com...
SummaryWhen importing users from Active Directory, the import fails and returns the following error:(8503:4) Active Directory/LDAP error: Unable to search in dc=example,dc=domain,dc=com (Size limit...
View ArticleWhy am I getting multiple copies of an email?
AnswerYou can change this behavior in the Configuration -> Delivery -> POP3 Download -> (Select account) -> Edit -> Drop duplicate messages option. DiscussionIf you use a single POP3...
View ArticleI can`t send outgoing mail if I`m using Open Directory or Active Directory!
SummarySome mail clients are unable to send or receive mail if the user is authenticated through Active Directory or Open Directory. Users using the "internal user database" work correctly.DetailsYour...
View ArticleSMTP Status and Reply codes
About SMTP Status and Reply CodesThis article gives you a list of SMTP status codes and SMTP reply codes that can help you troubleshootemail issues within Kerio Connect.These codes are present in the...
View ArticlePOP3 connection fails during download
SummaryDownloading mail via POP3 fails part way through. No mail is deleted, so the next download attempts to download the same mails, and fails at the same point.DetailsCheck for an abnormal...
View ArticleHow do I get older versions of Kerio software?
SummaryDetailsSometimes it is necessary to obtain an older version of Kerio software than the current version that is offered on the main Kerio download web pages. Follow these steps to download an...
View ArticleHow do I reset the password for a user if I`ve lost access to the WebAdmin of...
About sharingIf you lose your administrator account for Kerio Connect administration, you can reset it by modifying the users.cfg file.Resetting the admin passwordWindowsStop the Kerio Connect Engine —...
View ArticleI can`t use national characters in my password.
SummaryYou use national or language specific characters in your username or password. After creating your account or changing your password, you are unable to connect to your mail account. DetailsOnly...
View ArticleWhy does Kerio Connect automatically expunge messages marked for deletion...
SummaryWhen deleting or moving items through IMAP protocol, the designed behavior is to mark messages for the performed action. The resulting behavior in some IMAP clients is to display these marked...
View ArticleI`ve been training the spam filter but I`m still receiving the same spam emails
SummaryUsers have been training the mail server by marking messages as spam, or moving messages to the Junk Email folder, however they continue to receive the same spam emails. DetailsKerio Connect...
View ArticleDistributed Sender Blackhole List Errors (DSBL)
SummaryYou are seeing errors in your logs indicating a DNS failure, when checking against list.dsbl.org or unconfirmed.dsbl.orgorYou are experiencing delays when receiving emails, due to slow response...
View ArticleWhy does the Exchange migration tool state I am not an administator?
SummaryWhy does the Exchange migration tool state I am not an administator?DetailsOne of the requirements when running the Kerio Exchange Migration Tool is that the user account you use must be an...
View ArticleHow to repair or reset Anti-Virus in Kerio Connect
Summary This document will help guide you throughthe process of repairing your AV in Kerio ConnectDescriptionTo reset or repair the Anti-Virus in KerioConnect you will need to do the following:...
View ArticleKerio Connect Client is not displayed correctly in Internet Explorer
SummaryThe Kerio Connect Client can be incorrectly displayed while using Microsoft Internet Explorer in the incorrect mode.DetailsMicrosoft Internet Explorer supports several different compatibility...
View ArticleBrowser extensions or add-ons may interfere with Kerio products
DetailsWhen you have trouble working with an administration or client interface of Kerio products, you can try to disable or uninstall all your browser's extensions/add-ons.Here are some tips on how to...
View ArticleI have created a custom rule to allow an email address or domain through but...
Details I have created a custom rule to allow anemail address or domain through but it is still being blocked.SummaryThis article will help show you why creatinga custom rule can sometimes not be...
View ArticleKerio Connect user cannot login to their email account
Summary This article will cover common fixes for users that all of a sudden cannot login to their Kerio Connect account. Details When a user cannot login to Kerio Connect client or through their email...
View ArticleHow fix a malformed .journal.db with a SQLite error
Summary This article will show you how to fix a corrupt .journal.db that is being reported in the error log. Solution The best way to see if the .journal.db needs fixing is too look for the following...
View ArticleCannot start HTTP or HTTPS services on Mac OS
SummaryAfter installing Kerio Connect on Mac OS, the HTTP and HTTPS services may not start because the ports 80 and 443 are already in use by another process. DetailsYosemite and El CapitanEdit the...
View ArticleInstalling Kerio Connect on Mac OS X 10.10 Yosemite and above
SummaryFor optimal support of Mac OS X 10.10 (Yosemite) and above you must install the current version of Kerio Connect. Additional configuration may be necessary to address the following items defined...
View ArticleDetecting that Kerio Connect has been compromised and used for spamming
SummaryThis articleis designed to help diagnose and detect if your Kerio Connect mailserver hasbeen security compromised and used for spamming.DetailsWhen a KerioConnect server has been compromised the...
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